The legal agreement that governs your use of the Northfield Spaces cloud software platform.
These Terms of Service form a legally binding agreement between you (the 'Customer', 'you' or 'your') and Abrin Thapa trading as Northfield Spaces ('Northfield Spaces', 'I', 'me' or 'my'), an independent sole trader based at 87 Sompting Road, BN15 9LF, United Kingdom. They govern your access to and use of the Northfield Spaces cloud software platform, the public website at northfieldspaces.co.uk and any related services (collectively, the 'Service'). By creating an account, subscribing to a plan or using the Service in any way, you confirm that you have read, understood and agreed to be bound by these terms.
Northfield Spaces is a cloud-based software-as-a-service platform that allows users to organise records, projects, documents, assets and operational activities related to properties from a single dashboard. The Service is provided strictly as software. No physical, contracting, consulting or advisory services are included.
The Service is delivered over the internet on a multi-tenant basis. Specific features available to you depend on the subscription plan you select. I may update, improve or modify the Service from time to time. Material reductions in functionality to a plan you are subscribed to will be communicated with reasonable notice.
To use the Service you must be at least 18 years old and able to enter into a binding contract. You agree to provide accurate, complete and current information when creating your account, and to keep that information up to date. You are responsible for all activity that occurs under your account credentials and for maintaining the confidentiality of any usernames, passwords or API keys associated with your subscription. You must notify me immediately of any unauthorised access or suspected security incident.
Subscriptions are offered on the published plans (Launch, Growth, Professional, Business Plus and Enterprise Suite). All plans are fixed-price software subscriptions billed monthly in pounds sterling through Stripe. Prices exclude VAT where applicable.
Your subscription begins on the date your first payment is received and renews automatically each month on the same calendar day until cancelled. You authorise Stripe to charge your nominated payment method on each renewal. If a payment fails I will attempt to charge the same method up to three times over a five-day period. If payment cannot be completed the subscription may be suspended or terminated.
You may upgrade your plan at any time; the change takes effect immediately and the next renewal is billed at the new rate. Downgrades take effect at the start of the next billing cycle. Cancellation takes effect at the end of the current billing period; the Service remains available until that date.
Refunds are handled under the separate Refund Policy, which forms part of these terms. Where the Refund Policy conflicts with these terms, the Refund Policy prevails for refund matters only.
You agree to use the Service only for lawful purposes and in accordance with the Acceptable Use Policy, which forms part of these terms. In particular, you must not: use the Service to upload or process personal data in breach of applicable law; attempt to gain unauthorised access to any system or account; interfere with or disrupt the Service or its infrastructure; reverse engineer, decompile or otherwise attempt to derive the source code of the Service; resell, sublicense or commercially redistribute the Service without my written consent; or upload any material that is unlawful, infringing, defamatory, obscene or harmful.
You retain all rights to the data, documents, records and other content you upload to, store within or generate through the Service ('Customer Content'). By using the Service you grant me a limited, non-exclusive, royalty-free licence to host, store, process, transmit, display and make backups of Customer Content solely as necessary to provide and support the Service. I do not use Customer Content for marketing, do not sell it, do not share it with third parties except as required to operate the Service, and do not use it to train artificial intelligence or machine learning models.
You are solely responsible for the accuracy, legality and appropriateness of Customer Content and for ensuring you have the rights and consents necessary to upload it to the Service.
Both parties will comply with applicable data-protection law, including UK GDPR and the Data Protection Act 2018. Where I process personal data on your behalf as part of Customer Content I act as a data processor and you act as data controller. I will process such personal data only on your documented instructions, will implement appropriate technical and organisational measures to protect it, and will assist you with data-subject requests where reasonably required. Full details of data handling are set out in the Privacy Policy.
The Service, including all software, source code, designs, branding, documentation, logos and content I provide (excluding Customer Content), is and remains my exclusive property. Nothing in these terms transfers any intellectual property rights to you. You are granted a non-exclusive, non-transferable, revocable licence to access and use the Service in accordance with these terms for the duration of your subscription.
Any feedback, suggestions, ideas or feature requests you provide may be used by me without restriction or compensation.
I will use commercially reasonable efforts to keep the Service available 24/7 and target a monthly uptime of 99.5% measured outside of scheduled maintenance. Scheduled maintenance is announced where practicable. The Service may be unavailable from time to time due to unscheduled maintenance, upgrades, fixes, security incidents or factors outside my reasonable control.
Support is provided via email at hello@northfieldspaces.co.uk with a target first-response time of one business day. The Service Standards page sets out additional commitments.
The Service may integrate with or rely on third-party services (such as Stripe for payments, hosting providers for infrastructure and email providers for transactional email). I am not responsible for the acts or omissions of those third parties beyond the contractual obligations I impose on them as my sub-processors.
I may suspend or terminate your access to the Service immediately if: payment is overdue; you breach these terms, the Acceptable Use Policy or applicable law; or your use poses a security or operational risk. Where reasonably possible I will give notice and an opportunity to remedy the breach.
You may cancel your subscription at any time from your account or by emailing me. Cancellation takes effect at the end of the current billing cycle.
On termination, your right to access the Service ends. Customer Content is retained for 30 days to allow export, after which it is permanently deleted unless you instruct otherwise in writing.
Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence or for fraud.
Subject to the above, my total aggregate liability to you arising out of or in connection with the Service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees you paid to me for the Service in the twelve months preceding the event giving rise to the claim.
I will not be liable for indirect, special, incidental, consequential or punitive damages, or for loss of profits, revenue, goodwill, business opportunity or anticipated savings, or for any loss or corruption of data not directly caused by my breach of these terms.
I warrant that I will provide the Service with reasonable care and skill in accordance with general industry practice. Except as expressly set out in these terms, the Service is provided on an 'as is' and 'as available' basis. To the maximum extent permitted by law all other warranties, conditions and representations, whether express or implied, are excluded — including any implied warranties of merchantability, fitness for a particular purpose or non-infringement.
You agree to indemnify and hold me harmless against any third-party claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising from your breach of these terms, your use of the Service in violation of applicable law, or any Customer Content you upload.
Neither party will be liable for any failure or delay in performance caused by events beyond reasonable control, including natural disasters, war, terrorism, civil unrest, government action, internet or telecommunications failures, or unavailability of essential third-party services.
I may update these terms from time to time. Updated terms take effect when posted to the website. Material changes will be communicated by email to active subscribers at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised terms.
These terms and any dispute arising under them are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales, save that I may bring proceedings in any jurisdiction to protect my intellectual property rights.
If any provision of these terms is held to be invalid or unenforceable, the remaining provisions remain in full effect. My failure to enforce any right or provision does not constitute a waiver of that right or provision. You may not assign or transfer these terms without my prior written consent. These terms, together with the Privacy Policy, Refund Policy, Cookie Policy and Acceptable Use Policy, constitute the entire agreement between us regarding the Service.
Questions about these terms can be sent to hello@northfieldspaces.co.uk or by post to: Abrin Thapa, Northfield Spaces, 87 Sompting Road, BN15 9LF, United Kingdom.