Clear, written commitments about when refunds are available for Northfield Spaces subscriptions.
This Refund Policy explains when refunds are available for subscriptions to the Northfield Spaces cloud software platform operated by Abrin Thapa as an independent sole trader. I want every customer to be satisfied with the Service. This policy sets out my refund commitments transparently, so you know exactly what to expect before, during and after a subscription.
This policy forms part of the Terms of Service. Where there is any conflict between the two documents on a refund-specific matter, this policy prevails.
This policy covers all paid subscriptions to Northfield Spaces, including the Launch, Growth, Professional, Business Plus and Enterprise Suite plans. It applies to subscriptions purchased directly through northfieldspaces.co.uk and billed through Stripe.
This policy applies only to software subscription fees. Northfield Spaces does not provide physical goods, consulting, contracting or advisory services, so there are no service-delivery, shipping or installation refunds to consider.
If you subscribe to a plan for the first time and decide within seven calendar days of your first payment that the platform is not the right fit, you may request a full refund of that first month's subscription fee.
To qualify the request must be made within seven calendar days of the date of the first payment, must come from the registered account email address, must be your first subscription to the Service, and must clearly state that you are exercising the 7-day satisfaction guarantee. Once issued, your account will be cancelled and access to the workspace will end.
After the 7-day satisfaction window, subscriptions are billed monthly and are non-refundable for the current billing period in the normal course of business. You may cancel at any time and your subscription will not renew at the next cycle; you continue to have access to the platform until the end of the period already paid for.
Partial-month refunds for unused days within the current period are not normally provided, because subscriptions are issued and access is granted on a monthly basis.
If the platform suffers an unplanned outage that lasts longer than 24 consecutive hours within a single billing period and that outage is the direct result of issues within my control, I will, on written request, credit your account on a pro-rata basis for the affected period. Where a credit is impractical (for example because the subscription has been cancelled), an equivalent refund will be issued.
Service-failure refunds do not apply to outages caused by scheduled maintenance, force majeure events, third-party service providers outside my reasonable control, your own infrastructure or internet connectivity, or your own misuse of the Service.
If you believe you have been charged in error — for example double-billing, an incorrect plan being charged, or a charge after a valid cancellation — please contact me within 30 days of the disputed charge. I will investigate promptly and, where an error is confirmed, issue a full refund of the disputed amount within 10 business days.
When you upgrade your plan during a billing cycle the new rate takes effect immediately and is charged on a pro-rata basis for the remainder of the cycle. When you downgrade, the change takes effect at the start of the next billing cycle; no refund is issued for the unused portion of the higher-tier plan.
You may cancel your subscription at any time from your account settings or by emailing me. Cancellation prevents your subscription from renewing at the next cycle. Cancellation does not, on its own, trigger a refund of the current period — for refund eligibility refer to sections 3 to 6 above.
Refunds are not provided in the following circumstances:
All refund requests must be made in writing to hello@northfieldspaces.co.uk from the registered account email address. Please include: your full name, the email address registered with the subscription, the date of the payment for which a refund is sought, the amount in dispute, the plan that was active and a short description of the reason for the request. Where the request relates to a service failure please include the dates and times the failure was observed.
I aim to acknowledge refund requests within one business day and resolve them within 10 business days. Approved refunds are issued to the original payment method through Stripe. Funds typically appear in your account within 5 to 10 business days of the refund being issued, depending on your card issuer or bank.
Please contact me before raising a chargeback with your bank or card issuer. Most disputes can be resolved quickly and amicably under this policy. If a chargeback is raised before contacting me I reserve the right to suspend the affected account pending resolution.
Nothing in this policy affects your statutory rights as a consumer under UK law. Where applicable, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 may provide additional protections, including a 14-day cancellation right for some digital purchases. I will always honour any statutory right that exceeds the commitments in this policy.
I may update this policy from time to time. The latest version is always published on this page. Material changes will be communicated to active subscribers by email at least 30 days before they take effect. Refund requests are assessed under the version of the policy in force at the date the request is made.
For all refund matters please contact hello@northfieldspaces.co.uk or write to: Abrin Thapa, Northfield Spaces, 87 Sompting Road, BN15 9LF, United Kingdom.